General FAQs
Order Questions
How do I know my order has been placed?
You will receive an order confirmation email immediately after completing your purchase. If you don’t see it, please check your spam folder. You can also view your order status by logging into your account on [shopalternativewear.com].
Can I modify or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes, please contact us immediately through the customer service form on [shopalternativewear.com]. We cannot guarantee modifications once an order has entered the fulfillment process.
I’ve forgotten my password. How can I reset it?
Click the “Forgot Password” link on the login page at [shopalternativewear.com] and enter your email address. You will receive instructions to create a new password.
Product & Sizing
How does your sizing work?
Hell Bunny styles typically follow standard UK sizing. For detailed measurements for each specific garment, please refer to the individual size chart located on every product page on [shopalternativewear.com]. We recommend comparing these measurements to a similar garment you own for the best fit.
Do your clothes run true to size?
Most customers find our clothing true to size. However, fit can vary slightly between different styles and fabrics. We recommend carefully reviewing the size chart and product descriptions for guidance on specific items.
How can I care for my Hell Bunny clothing?
Care instructions are provided on the label inside each garment. Generally, we recommend washing similar colors together, using a gentle cycle with cool water, and avoiding tumble drying to maintain the quality and shape of your items.
Are you getting more stock of a sold-out item?
We regularly restock popular items! If an item you want is currently unavailable, please use the “Notify Me When Available” feature on the product page at [shopalternativewear.com] to receive an automatic email when it’s back in stock.
Website & Account
How do I create an account?
You can create an account during checkout or by visiting the registration page on [shopalternativewear.com]. Having an account allows you to track orders, save your details for faster checkout, and view your order history.
How do I use a discount code?
Enter your valid code in the “Discount Code” box at checkout and click “Apply.” The discount will be deducted from your order total before you complete payment.
Why is my discount code not working?
Please check that you’ve entered the code correctly and that it’s still valid. Some codes may have specific terms and conditions, such as minimum spend requirements or applicable product exclusions.
Other Questions
Do you have a physical store?
No, we are an online-only retailer operating through [shopalternativewear.com]. This allows us to offer a wider selection and focus on providing excellent customer service to shoppers worldwide.
How can I contact customer service?
For any questions not answered in our FAQs, please reach out through our contact form on [shopalternativewear.com]. Our team aims to respond to all inquiries within 24-48 hours during business days.
Where can I find your privacy policy?
Our complete privacy policy, which outlines how we handle your personal data, is available to view at [shopalternativewear.com/pages/privacy-policy].